1. Free Trial Session
A complimentary trial/demo session is provided prior to enrollment to assess your child’s skill level and to recommend the suitable class structure.
No payments are made for this session; hence, cancellations don’t involve refunds.
2. Enrollment & Fee Payment
Enrollment in regular classes proceeds only after the trial session is completed and payment details are agreed upon.
All class fees become payable at the time of enrollment or as per the agreed payment schedule.
3. Cancellation Before Classes Begin
You may cancel enrollment up to 48 hours before the first scheduled class to be eligible for a full refund.
(Example: if the first class is on September 10, you must cancel by 11:59 PM on September 8.)
Cancellations requested within 48 hours of the first class are not eligible for refund, unless otherwise agreed in writing due to exceptional circumstances.
4. Post-Commencement of Classes
Once classes begin, no refunds will be issued for classes missed by the student.
If cancellation is due to unavoidable or extreme circumstances (e.g., prolonged illness), you may write to us to discuss adjustments. Any resolution (such as credit for future classes) will be determined on a case-by-case basis at our discretion.
5. Lessons Not Yet Held
In the case of subscription packages (e.g. multiple sessions purchased in advance), refunds for unused lessons may be granted, pro-rated based on the number of lessons not yet taken.
Example: For a 10-lesson package, if only 4 lessons have been conducted, you may receive a refund equivalent to 6 lessons.
6. Rescheduling by the Academy
If a scheduled class is canceled or rescheduled by Venture Chess Academy (e.g., due to instructor unavailability or technical issues), we will offer a make-up session at no extra cost.
If suitable rescheduling cannot be accommodated, you may request a pro-rated refund for the affected session(s).
7. Refund Process & Timeline
To request a refund, please contact us via email at venturechessacademy@gmail.com, including:
Your child’s name and enrollment details
Date of purchase or scheduled start
Reason for the refund request
Once approved, refunds will be processed within 7 business days and issued via the original mode of payment, subject to any applicable processing charges.
8. Exceptions & Special Circumstances
Refunds or credits may be considered for:
Verified medical emergencies
Relocation or other serious life events
Each case will be evaluated individually. Documentation may be required.
9. No-Show & Late Notice
If you do not attend the first class without prior notice, the fee will not be refunded.
Please notify us at least 24 hours in advance if you’re unable to attend; we can then discuss possible alternatives or credits.
10. Policy Changes
Venture Chess Academy reserves the right to modify this policy at any time. Updated versions will be posted on our website with the new “Last Updated” date.
Continued use of our services signals acceptance of the updated policy.
11. Contact Information
Phone: +91-82777-08370
Address: Venture Chess Academy, HEGDE Arcade, Main Road, Puttur, Karnataka, India 574201